Technology Services -> Software Development -> Port Authority of NY & NJ

The Port Authority of New York and New Jersey manages and maintains the bridges, tunnels, bus terminals, airports, PATH and seaports that are critical to the bistate region's trade and transportation capabilities. Through their facilities and services, people are able to make vital connections and businesses are able to grow. Providing safe and efficient travel is their highest priority, and enhancing the well being of everyone who lives, works and travels there is their strongest commitment.

Unisys Corporation required a partner with the technical resources and expertise to support and enhance the Port Authority of New York and New Jersey’s massive Ground Transportation Information (GTIS) software system. The GTIS's multiple kiosk stations, located at LaGuardia, Kennedy, and Newark airports, provide passengers with complete information about ground travel options and fares to reach their desired locations. Once a passenger makes a ground transportation selection, a counter agent can reserve transportation space and print a pre-paid ticket. Each of the three airport sites average over 1,000 transactions per day.

Summit Technologies provided the technical resources to maintain and enhance the GTIS system to meet its users evolving needs. Key features that the system provided include:

• Ground transportation reservation and ticketing
• Ground transporation ticket printing
• Online and offline operation modes
• Database replication
• Enterprise reporting

Summit's team of experts handled the daily, sometimes hourly, support issues that arose for the GTIS system. Summit also introduced a change control process for system enhancements, where each proposed enhancement was reviewed by management regarding feasibility, cost, and time to implement.

As a result of the joint efforts between Summit, Unisys and the Port Authority of New York and New Jersey, the Ground Transportation Information System was running successfully pre and post 9/11. The GTIS's offline operation mode proved critical while the data center was being reconstructed from the former World Trade Center towers.