Technology Services -> Infrastructure -> UTC

United Technologies is a global technology corporation with a long history of pioneering innovations in aerospace, aviation, helicopter design, climate control, elevator design and hydrogen fuel cells.

Executives and managers at United Technologies wanted a portal capability at their corporate headquarters. They desired a knowledge management tool that would enhance communication, promote collaboration, and make their employees more productive. These goals would be achieved through easier access to corporate information and applications, and automated business processes; in essence, a paperless office. United Technologies did not have the specialized skills required for developing such a portal readily available.

United Technologies called upon Summit Technologies, in conjunction with HP (Compaq), for the specialized expertise necessary to implement the portal. The project had grown in complexity and magnitude to include other UTC business units and divisions, and to account for future global expansion. Requirements expanded to include remote access, multiple device access, single sign-on, multiple languages, 24/7 operation, and integration with existing systems. Summit responded to these challenges by implementing Plumtree, a state-of-the-art portal that could be accessed by employees, world-wide, at any time.

The implementation was a success and enabled employees in those UTC divisions accessing the Plumtree portal to work more efficiently and productively. It also invited worker collaboration and made employee work and life issues easier to address.