HELP DESK - TIER 1

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Summit Technologies, Inc. has employment opportunities for a Help Desk - Tier 1 to work in Arlington, VA. The position requires that you be a U.S. Citizen with and able to obtain a government Public Trust clearance.

Provides support to end-users for PC, server, mainframe, or web based applications and hardware. Resolves escalated problems. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Analyzes and recommends systems modifications to reduce user problems. Ability to maintain current and highest level of technical skill in field of expertise.

• Perform military base-level communications coordination efforts telephonically in support of hardware and application implementation, address security issues as identified, and maintain the appropriate information in the automated trouble ticket system.
• Telephonically support the user community by troubleshooting network connectivity issues with base facility infrastructure teams. (VPN connections, routers, and firewall administration devices)
• Candidates should have knowledge of data communications protocols and utilities (TCP/IP).
• Candidates should have knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat5).
• Requires knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware).
• Must have at least one year experience using ticketing system applications.
• Must have experience troubleshooting problems telephonically.
• Must have strong working knowledge of the Windows XP, Windows 7, Windows Server 2003 and 2008 environments.
• Demonstrate strong customer service skills and prior experience with troubleshooting leased line problems plus
• Must be able to obtain ADP level II trust agreement.
• Associates degree or equivalent
• Should be able to obtain a DoD 8570 IAT cert such as Security+.

Will be required to pass a thorough background investigation, including possibly a credit check and drug screening.

If you feel you are qualified and want to be considered for this position, please supply the following to Recruiter

• Updated resume including MM/YYYY for each employer
• Compensation requirements (salary with benefits, or long term hourly contract-no benefits)
• Best times/dates to interview (plus phone # you can best be contacted at)
• Availability to start once given formal offer

Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects, and will consider you for future opportunities.

Summit is an equal opportunity & affirmative action employer.

Summit does NOT accept unsolicited inquiries from agencies. We do accept free referrals.